CRM 2015 Customization Exam MB2-707
February 2, 2015 14 Comments
Last week I took and passed the newly released exam MB2-707 Microsoft Dynamics CRM Customization and Configuration. The exam title does not mention CRM 2015, although that is clearly the version it is aimed at.
I guess this is because Microsoft don’t want to confuse things when the exam covers how to customise Dynamics CRM 2015 on-premises or CRM Online, which does not really include the version number as such a prominent part of the branding. If you pass this exam it should be clear that you have the skills to customise CRM 2015 on-premise or CRM online equally.
Looking at the skills measured, the only new areas covered compared to the CRM 2013 Customisation exam MB2-703 are calculated and rollup fields. There is no mention of hierarchical security, or configuring sales or service modules such as SLAs and Entitlements or the Product Catalog.
My thoughts on this exam
Disclaimer: I’m not about to break any NDAs here, so if you hope to find out exactly what is on the exam or any of the questions that I had, you are reading the wrong post. And comments asking for specifics about the exam are not likely to get helpful answers, I am afraid.
Overall, I was pleased with this exam. The questions were a good reflection of the published “skills measured”.
In the past I have seen quite a few exams in the past (not just for Dynamics) where there were loads of questions about new features, at the expense of core knowledge. This is understandable. The new features are more exciting and “sexy”. So question-writers are more interested in asking about these sorts of topics. And exams need to include questions on new things to avoid candidates being able to coast through on their knowledge of the old features without keeping up to date. But it can easily go too far in my opinion. I have taken exams where almost every question seemed to be about new features, in some case quite superficial things, without testing that candidates also knew the much more fundamental “old school” skills.
Keep calm and answer everything
There is plenty of time, so stay focussed and keep going at a steady pace without rushing. There is no negative marking, so if you are unsure about a question, you should still put an answer, even if it is a complete guess or if you can only eliminate one or two wrong answers.
If you are not certain about your answer, you can mark a question for later review, by selecting the check box at the top left of the screen. At the end of the exam, it will show you how many questions you have marked for review and indeed how many you have not yet answered. You can then click through to see a list of the questions you marked for review and go through them to make sure you are happy with your answers.
Multiple choice, multiple answers
Be aware that some questions require more than one answer. How many answers you should mark is identified at the end of the question. You will also see that the answers use check boxes rather than radio buttons so that you can mark multiple answers at once. If you do not tick enough boxes, then at the end of the exam, before you click “Finish”, you will see if there are any questions that are incomplete, how may there are and you can click through to go straight to them.
Multiple-answer questions fall into two types:
- Multiple alternative answers, each of which is a complete and independent answer. For example, name three types of a thing, or two ways to achieve some objective.
- Multiple answers that combine to a whole solution. For example, the several steps needed to get to some end goal, not necessarily in any particular order.
It seemed to me that there were more of these multiple-answer questions than I had seen on previous exams. Of course everyone gets a different random set of questions from the pool, so this could be just a statistical anomaly more than anything else. You should certainly be prepared to answer this type of question.
What should you learn and focus on?
You need to know the things covered in the “Skills Measured” list on the MB2-707 exam details page. Most of the content is exactly the same as it was for CRM 2013, so there are loads of resources out there covering this material, from blogs, to YouTube videos. You could also go through the official course 80542 Customization and Configuration in Microsoft Dynamics CRM 2013, because this covers all the old material thoroughly (bias alert: I was the lead author on that course so my opinions about it should be taken in context). You could take the course with an instructor at a Learning Partner, but if you are a customer or partner you should have access to the PDF of the training materials for free (depending on your support contract / partner status). According to the exam details, if you know everything from that course, plus calculated and rollup fields, you should be able to pass the exam.
Personally, I would suggest you focus on things you don’t normally do in your day job. So if you often spend time customising entities, fields, forms and views, but don’t spend much time on the security model or auditing for example, build yourself a virtual environment and play around with that for a while. If you know how the security model works, including things like security roles assigned to teams from other business units, then spend some time on dashboards, or connection roles. Get outside your comfort zone and make sure you understand the whole breadth of the product thoroughly – that is really what the exam is trying to measure after all.
Use your free Second Shot to get two chances
At the moment, you can get a free Second Shot to take the exam again, just in case you fail. You no longer have to sign up for this and get a voucher code to use when you register to take the exam. Microsoft have moved all of their exams over to Pearson Vue instead of Prometric, and the process if much more integrated. You start registering for exams right from the Microsoft site, and if you take one and fail, then the second time round it recognises this and gives you a 100% discount.
Good luck taking this exam, and any others you have lined up too!