CRM 2011 Update Rollup 6 has been was temporarily withdrawn
The downloads for UR6 were down for a while but are now back up, showing a published date of 20th Jan 2012 and a build number of 5.0.9690.1992 as opposed to 5.0.9689.1985 as was the case when they were first released. All the links and URLs remain the same, only the actual files to download have changed.
Microsoft still have not published any official information that I can find as to why UR6 was removed from the download center, what faulty behaviour it had and how critical the issue was.
“Nuke it from orbit, it’s the only way to be sure”
My recommendation if you already installed the redacted UR6 for the Outlook client is to uninstall the CRM client completely and re-install. It seems happy to keep configuration settings and evens saved credentials (eg for CRM online) so this is relatively painless and much more certain to work.
I previously tried just running setup over the top and was asked if I wanted to uninstall or repair the app, so I chose ‘repair’ but on checking in the Outlook client under File > CRM > About Microsoft Dynamics CRM it still showed the old build number, so I was not convinced this worked very well.*
*your mileage may vary. If you have applied the new build over the top on the server or any other components I’d be grateful if you could share any useful information or experiences in the comments for others to benefit from.
Original and edited blog post…
What is in UR6 and where to download it
A very quick post to get people straight to the information and downloads:
The Support KB article 2600640 about CRM 2011 update rollup 6 and all the fixes included is here: http://support.microsoft.com/kb/2600640 Note: you can’t uninstall UR6
Downloads of the update rollups for server, router, clients, BIDS, MUI etc. are all here <edit> and are now all updated to build 5.0.9690.1992 :
If you have downloaded some of the updates and are not sure which ones you have, either go and download them again “just in case”, or if you have slow download speeds or limits on your total data volumes you could check the MD5 hashes first:
Outlook client UR6 32 bit (update only) has an MD5 hash of F537E8C3FF3FF1BA76028C07713B50F6, while the 64 bit client is 78CBBD33E035C9DDF5794F13B000243E.
Server is 64 bit only, and the MD5 is 1753B49EB935D051A4B319EFCC7265F3
Install and update ready-rolled
You can also get updated versions of the installation files with UR6 “slipstreamed” in so you can install in new deployments in one step rather than two.
Outlook clients with UR6 built-in can be downloaded here:
http://www.microsoft.com/download/en/details.aspx?id=27821 (don’t forget you need the 32bit i386 or 64 bit AMD64 version to match your Office install, not your OS version). MD5 hash for 32 bit version which most people are probably looking to install is 426EBAB49CEA5EDEE0018DEB137AB09C
Download Dynamics CRM 2011 server with UR6 built in:
Build number should be 5.0.9690.1992 after you have installed things.
If you are using Microsoft Dynamics CRM Online and download the Outlook client today <edit: this is what I wrote on 12th January when the update was first released>, this is already at UR6 (just in time for go live on my current project as it happens!). For on premises or existing installations, install the UR6 update files or wait for them to come out via Windows Update on January 24th.
<edit: this date has not been changed in the KB article since the re-release of the new build, so it seems like this is still on track>
Just for the record…
Earlier I updated this post because UR6 was pulled for a while, so just for posterity and to make sure any readers have the full picture and are not confuzled, here’s what that edited bit said:
A possible problem seems to have arisen with Microsoft Dynamics CRM 2011 UR6 and the downloads have been withdrawn from the download centre pending further investigation by Microsoft so the URLs in this blog post do not currently work.
If you have already downloaded UR6 the advice is to not install this and await a later re-release before installing. Since UR6 cannot be uninstalled (other than completely uninstalling CRM 2011 this is a bit of a blow if you have already gone ahead with it, but hopefully the fixed version will be able to install over the top.
According to the article on the “CRM in the Field” blog this affects the Outlook client, so it may turn out not to be an issue for the server or other components:
“A Microsoft CRM 2011 Client for Microsoft Outlook issue has surfaced, and the Update Rollup 6 packages for Client and Server are being temporarily removed from the Microsoft Download Center pending our investigation. Please hold off on downloading Update Rollup 6 until new packages are available.
If you have downloaded UR6 packages for any components, please discard them and wait for an update on our investigation and the release of new packages. If you have installed them, please note that the issue appears to be related to Outlook Client sync and prepare to install a newer build when it is available.”