May 6, 2014 1 Comment
These might be traditional customer support services, fulfilment or project services, local government services to residents and businesses, or internal process management. The meeting is free to attend for all CRMUG members – and you can sign up for a Basic membership at no cost.
CRMUG UK Q2 Meeting Thursday 17th July 2014, London
Join 100 or more fellow CRM users for the next UK CRM User Group Meeting at Microsoft Customer Centre at Cardinal Place, London (Victoria). Coffee and Reception start at 9:00 am. Don’t miss this opportunity to experience what the CRMUG has to offer you and other Dynamics CRM users!
Registration is now open for this event. Click here to register for this event for FREE
We will have multiple tracks for the middle part of the day, so you can choose the session that is of most interest and relevance. We will have a wide range of topics for everyone from business managers and project owners through administrators and functional consultants to the most technical system customisers and developers.
This agenda is subject to change (edit: updated 24th June with latest information), and we do expect to add one or two additional optional sessions to those described below. Also note our CRMUG UK Social Evening on July 16th.
|09:30||Welcome & CRMUG News|
|09:45||What’s New in CRM 2013 Spring’14 release
(aka Service Pack 1, formerly "Leo").
|11:00||Coffee and Networking|
Supporting a Changing Business
One-Click Dynamics CRM Deployments
Round Table – Using CRM for Public Sector services
|12:15||5 minutes to swap rooms|
Data Visualisation – Art or Science?
CRM & BPM – Better Together!
Dynamics CRM 2013 is fuelling interest in the potential to deliver new and innovative customer services from CRM. But without resorting to complex and costly XRM based coding projects, the scope is often limited. Business Process Management (BPM) tools such as PNMsoft Sequence, organisations can realise the full potential of CRM.
Round Table – Charity Management using Dynamics CRM
|13:20||Lunch and Networking|
Demystifying CTI for the common good.
|15:00||Ask the Experts
A chance for more Q&A with today’s speakers and MVPs
This meeting will be at Microsoft’s Customer Centre in London
80-100 Victoria Street
That’s a 2 minute walk from Victoria tube station, serviced by the Victoria, Circle and District Lines.
Who should attend?
All Dynamics CRM users are welcome. We also encourage you to invite your colleagues and other users – email to colleagues, tweet about it, mention it in your LinkedIn groups and other sites..
Partners are welcome to attend provided they are accompanied by a customer. Partners please bear in mind that the objective of regional events such as this is to exchange knowledge and Dynamics CRM experience. Partner personnel should possess deep CRM expertise and refrain from sales activities.
Hope to see you there!
Save the Date – November Meeting
Planning ahead, our next meeting will be on Thursday November 13th, at Microsoft’s UK HQ in Thames Valley Park, Reading.
We hope to have some more great content to share, including some possible encore sessions from CRMUG Summit 2014 which takes place in St Louis, Missouri. Members get $200 discount per person on their Summit passes, and staggered Early Bird rates also apply – for the best prices, register before the end of June.