Workflow OR conditions in CRM 2013 SP1

Everyone is writing about all the big changes in Dynamics CRM 2013 Service Pack 1 (aka Spring ‘14 Release for CRM Online, previously codenamed “Leo”). There are tons of great features around Service management, new tools for developers, improved tablet support and so on.

If you want to find out all about the new service management functionality, how to enable and take advantage of the SLAs, entitlements, Case routing and related features, sign up for our in-person classroom training course What’s new in Dynamics CRM 2013 Spring ’14. In one day of accelerated training you will learn all about configuring new service features, as well as high-level coverage of other items such as tablet support, server-side synchronisation, status transition controls, and more!

At the CRMUG UK Meeting in July we are also focussing on “Service” and will have plenty of time to hear from Microsoft about the new release, as well as a session from Wael Hamze of Barclays for developers, including some of the new things in the SDK.

In all the kerfuffle there has not been much mention of a little feature that I have been waiting on for a long time, that will make a small but important difference to the development of Workflows. You can now create conditions and group clauses using OR and AND conditions. Read how to use OR conditions in Dynamics CRM 2013 Workflows with SP1 »

PowerPoint presenter view smarter with sp1

PowerPointOnce you install Office 2010 service pack 1 then PowerPoint presenter view gets a bit smarter about how it choose which screen is used for the presenter’s “dashboard”, and which shows the slides for the audience.

With sp1 installed, when you select “use presenter view” on the Slide Show tab of the Ribbon, whichever monitor is set to be your main display (the one with your Start menu and Taskbar on) will be assumed to be the one the presenter is looking at, while the slides will go on your second monitor.

PowerPoint Slide Show Ribbon tab - Presenter View option

This is usually the right decision and is much more likely to result in you getting the setup you need “right first time” without having to fiddle about to choose the right monitor from the list (although you can still select this by hand if you need to override the automatic choice, of course).

Office 2010 Service Pack 1 – sp1 download available

Office 2010 logoLast month I wrote about the planned availability of Service Pack 1 for Office 2010 and SharePoint 2010 for the end of June. And it’s here!

You can now download the whole service pack file as a self-extracting executable and simply run it to install, or you can use Windows Update, where it is listed as an Important/High Priority update (rather than critical or security) for you to manually install (after 90 days this will change to an automatic update if your system is configured for that). At the moment my 32 bit install claims this would take 409 MB via Windows Update compared with only 361 MB for the full exe package download.

Even if you only have 1 machine to do, you will save marginally on the file size if you manually download Office 2010 sp1, and then of course you will have the file to use again on any other machines that need it – if like me you are the de facto IT support for family and friends, this can be quite useful.

A few key changes relating to other products are that Outlook 2010 sp1 will fully support the now-released Office 365 online business applications suite, while SharePoint 2010 will support SQL 2011 and has improved support for users of Internet Explorer 9.

So, there’s lots of information about this important update, as well as the downloads themselves, so let’s dive straight in with a load of links to the things you probably want to get hold of straight away.
Find out more about Office 2010 and SharePoint 2010 service pack 1 downloads, resources, and information »

SharePoint and Office 2010 Service Pack 1 announced

Office2010Logo_small

The Office Sustained Engineering blog has an announcement that Service Pack 1 for Office 2010 and SharePoint 2010 is on track for release at the end of June.

As you might expect, this will include a roll up all previous patches and cumulative updates, as well some minor feature changes.

Update 28th June 2011: It’s here!

Read all about it and find links to all sorts of information and resources: Office 2010 sp1 available for download

Change to Outlook reminders dialogue

One of the changes declared for Service Pack 1 will be to revert the behaviour of the reminders window in Outlook 2010 back to the way it worked in 2007 thanks to sustained pressure from various contributors on the Microsoft Answers forums.

In Outlook 2007 when you snooze a reminder it remembers how long you snoozed that item for, and next time it comes up that is the default time chosen so you can very easily hit snooze again for the same delay. Each item (calendar entry, task or follow up) remembers it’s own interval so you can snooze a meeting later today maybe 15 minutes at a time, but a reminder about a conference next month a whole day at a time.

Outlook 2010 changed this behaviour so that each time you snooze any item, the time interval chosen is remembered for the next item as well, which means some people found they had to keep changing this back and forth between different values, and might snooze something for too long without realising – possibly ending up being late for that important meeting for example. Service Pack 1 will switch this behaviour back to the 2007 method, and it sounds like this will just happen, rather than providing the user with any option to choose which approach works better for them.

Which way would you prefer this to work? Let us know via the comments.

No news on Outlook 2010 holiday errors

For over a year now people using Outlook 2010 have been able to add public holidays for their country, with the slight problem that many of these holidays have several errors in at least 23 countries around the world . I have actually seen some people report the problem and offer fixes for it which still contain some of the incorrect dates, or “corrections” which introduce different faults.

Hopefully Microsoft will stick to their plan of including fixes in the service pack to finally address this problem, but there is no detail available on this yet, but we’ll update this with any news when it arrives.

Windows 7 Service Pack 1 arrives to little fanfare

Maybe it’s just me, but the release of service pack 1 for Windows 7 ought to be a fairly big deal, but because this release coincides with sp1 for Server 2008 R2, the message seems to been a little lost and garbled.

In a TechNet flash email I received this week, entitled “Windows Server 2008 R2 and Windows 7 SP1 Arrives” the only reference to a service pack was this:

“Windows Server 2008 R2 with Service Pack 1 is ready with new virtualization tools, web resources, management enhancements, and Windows 7 integration.”

Not a resoundingly clear message about Windows 7 sp1 availability. So I checked my Windows updates which had a handful of Office things, the usual Malicious Software Removal tool update and a couple of vaguely worded items which I included as well. No service pack to be seen. Next step, search engine!

Read on to find out how to download and install Windows 7 service pack 1 (fairly) painlessly»