CRM User Group meetings for 2014

We have decided on the dates for the next two CRMUG UK meetings, so you can get these in your diaries now and save the dates. There will be more news and details nearer the time, but for now we wanted to get these announced so you can have the best chance to make sure you can attend.

Thursday March 20th 2014 in Reading

This meeting will have a focus on “XRM” – using CRM for things outside the usual scope of sales, marketing and service, or using integrations to other systems, mobile platforms and so on.

Add to calendar Add the CRMUG UK March 2014 meeting to your calendar in Outlook (other systems might work too).

I will probably organise some kind of social event the night before, which will not be an official part of the CRMUG meeting, but a great opportunity to relax, socialise and network in an informal setting.


Agenda is yet to be confirmed, but will be a 9:00 registration and coffee for a 9:30 start.

After a mid-morning coffee break we plan to have two parallel speaker sessions for people to choose the topic of most interest to them. We are also hoping to have a separate room for “round table” discussions for you to share your knowledge and experiences.

After lunch we will have a further general session before “The Cass and Marco Show™” – also known as the Microsoft CRM Roadmap presentation. Given the planned release time frame for “Orion” this session alone is probably enough reason to travel all the way to London for this CRMUG meeting.

We will round the day off with an Experts Panel to try and answer any questions which have occurred to you during the earlier sessions, before closing at approximately 4pm.


This meeting will be at Microsoft’s UK HQ in Reading.

Microsoft Campus
Thames Valley Park

We realise some people would prefer us to hold the meetings in London but there are no rooms available on dates that we could fit in with, so we’ll alternate venues for the moment. We are grateful that Microsoft are able to provide us with a venue and lunch so that we can keep the meetings free to attend, but we have to work around their availability.

Thursday July 17th in London

This meeting will have a focus on the Service area of CRM, whether for Customer Service, Public Sector Services or any other ways you can use CRM to manage how you deliver the things your organisation does. There should be some news on improvements to a number of aspects of CRM for Service as well, so the regular update from Microsoft should have lots of positive things.

This meeting will also be a 9:00 registration and coffee for a 9:30 start.

Add to calendar Add the CRMUG UK July 2014 meeting to your calendar in Outlook (other systems might work too).


Microsoft UK
Cardinal Place
80-100 Victoria Street

That’s a 2 minute walk from Victoria tube station, serviced by the Victoria, Circle and District Lines.


Registration is not yet open for these events; I’ll be sure to post again when it is. Please do register so we have a good idea in advance how many are coming and to make sure we can prepare for any special dietary needs (we can probably cover most requirements, but only if we know in advance).

3 Responses to CRM User Group meetings for 2014

  1. Feridun says:

    Your email had March 27th for the Reading meeting. I’m guessing that the information in this post (March 20th) is the correct info.

    • ukcrmguru says:

      I did manage to tweet the wrong date after lots of back and forth about alternative dates and locations. Yes, March 20th is the correct date, as advertised at the last meeting, and the location will be Reading. The .ics files linked in this post will put the correct details in your calendar.

  2. Lynne Gale says:

    Thanks Adam!!
    Nice to have the dates and venues to plan for ::)

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