June 3, 2014 1 Comment
Everyone is writing about all the big changes in Dynamics CRM 2013 Service Pack 1 (aka Spring ‘14 Release for CRM Online, previously codenamed “Leo”). There are tons of great features around Service management, new tools for developers, improved tablet support and so on.
If you want to find out all about the new service management functionality, how to enable and take advantage of the SLAs, entitlements, Case routing and related features, sign up for our in-person classroom training course What’s new in Dynamics CRM 2013 Spring ’14. In one day of accelerated training you will learn all about configuring new service features, as well as high-level coverage of other items such as tablet support, server-side synchronisation, status transition controls, and more!
At the CRMUG UK Meeting in July we are also focussing on “Service” and will have plenty of time to hear from Microsoft about the new release, as well as a session from Wael Hamze of Barclays for developers, including some of the new things in the SDK.
In all the kerfuffle there has not been much mention of a little feature that I have been waiting on for a long time, that will make a small but important difference to the development of Workflows. You can now create conditions and group clauses using OR and AND conditions. Read how to use OR conditions in Dynamics CRM 2013 Workflows with SP1 »