Choosing a browser for CRM 2011

Anyone using CRM 2011 on-premises or Online can upgrade to Update Rollup 12 and get all the cross-browser goodness we waited for so long to get. Any new CRM Online organisation you start will have this already “baked in”. That means you can start using:

  • Firefox on Windows XP, Vista, 7 or 8
  • Chrome on  Windows XP, Vista, 7 or 8
  • Safari on Mac OSX 10.7 / 10.8
  • IE 8, 9 or 10

But! This comes at a small price – the deprecation of IE7. IE7 is no longer a supported browser for CRM 2011 going forward with the minor exception of IE7 on XP for CRM On-Premises only, and even that will be taken away at the Orion release (by which time support for XP will be at an end so I guess MS feel it is OK to start ignoring this not-insubstantial userbase at that point).

Why upgrade if I am happy with IE7?

Internet Explorer 8 is four years old today. If IE7 is what you are using four years after it was superceded, it’s time to upgrade and get a much smoother experience since the JavaScript engine in IE has improved dramatically over the last few versions, to compete well alongside Chrome which had fast JavaScript performance as one of the key reasons to switch when it first came out (better partitioning of security between sites / tabs in separate threads was another, and still is, but if your primary use of IE would be for CRM only, using another browser alongside for your ‘net surfing, then this is not a big deal really).

IPad seems to be missing from the list

iPad support at the moment is only for CRM Online, only for the “COLA” entities (Contact, Opportunity, Lead, Account), intended for using iPad for a sales lead to deal platform only at the stage. Other entities are rendered in the read-only forms, or you can use Mobile Express (as always) for editing.

Control supported browser list

You can also decide which browser environments you want your users to use, and warn them if they try to connect to CRM with something else – see this MSDN article on how to Control which browsers your organisation supports for details.

Microsoft Browser Choice screen rant

I know this is old news, but it still annoys me. Just for those who have not heard, this useful summary of the legal background to Browser Choice (rather than the technical details) describes the decision:

In December, the European Commission and Microsoft arrived at a resolution of a number of long-standing competition law issues. Microsoft made a legally binding commitment that PC manufacturers and users will continue to be able to install any browser on Windows, to make any browser the default browser, and to turn access to Internet Explorer on or off. In addition, Microsoft agreed to use Windows Update to provide a browser choice screen to Windows users in Europe who are running Internet Explorer as their default browser.

So, when I install shiny new Windows 7 machines for my clients with a perfectly serviceable browser (IE8) with some great security features such as protected mode, I make sure the Windows Update has brought everything up to date and BAM! An icon appears on their desktop and prompts them to choose what browser they want.

So I choose IE, delete the icon and everyone is happy.

This is a complete waste of everyone’s time and money. The users who want an alternative still go and download the browser of their choice. Most don’t bother. Making a bad choice from the popup screen and deciding a while later you want to switch, or revert to IE is just a waste of people’s time, and in business this time will cost money. Across Europe this hidden cost will be huge.

Read more of my rant about the Browser Choice screen»