Choosing a browser for CRM 2011

Anyone using CRM 2011 on-premises or Online can upgrade to Update Rollup 12 and get all the cross-browser goodness we waited for so long to get. Any new CRM Online organisation you start will have this already “baked in”. That means you can start using:

  • Firefox on Windows XP, Vista, 7 or 8
  • Chrome on  Windows XP, Vista, 7 or 8
  • Safari on Mac OSX 10.7 / 10.8
  • IE 8, 9 or 10

But! This comes at a small price – the deprecation of IE7. IE7 is no longer a supported browser for CRM 2011 going forward with the minor exception of IE7 on XP for CRM On-Premises only, and even that will be taken away at the Orion release (by which time support for XP will be at an end so I guess MS feel it is OK to start ignoring this not-insubstantial userbase at that point).

Why upgrade if I am happy with IE7?

Internet Explorer 8 is four years old today. If IE7 is what you are using four years after it was superceded, it’s time to upgrade and get a much smoother experience since the JavaScript engine in IE has improved dramatically over the last few versions, to compete well alongside Chrome which had fast JavaScript performance as one of the key reasons to switch when it first came out (better partitioning of security between sites / tabs in separate threads was another, and still is, but if your primary use of IE would be for CRM only, using another browser alongside for your ‘net surfing, then this is not a big deal really).

IPad seems to be missing from the list

iPad support at the moment is only for CRM Online, only for the “COLA” entities (Contact, Opportunity, Lead, Account), intended for using iPad for a sales lead to deal platform only at the stage. Other entities are rendered in the read-only forms, or you can use Mobile Express (as always) for editing.

Control supported browser list

You can also decide which browser environments you want your users to use, and warn them if they try to connect to CRM with something else – see this MSDN article on how to Control which browsers your organisation supports for details.

About ukcrmguru
I'm an MVP for Dynamics CRM, consultant, Microsoft Certified Trainer and self-confessed geek. I also lead the UK CRM User group when I'm not too busy with all that.

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