Fix Exchange 2003 to make sure OWA works for IE on Vista

Because of the way IE is implemented on Vista, you will find that the rich functionality of Outlook Web Access (OWA) no longer works as you are used to under XP.

As described in KB 911829 you may not be able to compose new or reply emails, create contacts or appointments, and other activities which are pretty essential. You can read your email, but you can do nothing else with them!

On a computer that is running Microsoft Windows Vista, you cannot perform any editing tasks that you typically expect to perform. For example, you cannot perform the following tasks:

  • Compose a new e-mail message
  • Reply to an e-mail message
  • Create a new contact, task, note, journal entry, or appointment
  • Change any configuration in the Outlook Web Access options folder

Additionally, you may receive an error message when you try to perform these tasks.

You could use the “basic” client to avoid the problem but this is only acceptable for occasional users. Road-warriors who come to rely on OWA as their main means of access to their corporate email and collaboration services need to get back the full rich “premium” experience.

So, before you roll out any Vista clients, get the Exchange server patched to avoid the issue.

Firstly, you need Exchange server 2003 service pack 2 to be installed, and then you can apply this hotfix

2 Responses to Fix Exchange 2003 to make sure OWA works for IE on Vista

  1. bnegn says:

    Hi Adam

    Here is Ben from Hong Kong. Nice to meet you.

    I have to deploy the hotfix 911829, but for my envoirement which is 1 front-end server and a pair of clustered server. So, I have a question, i.e. do I need to install the hotfix on all servers? Or front-end only?



  2. Adam Vero says:

    As far as I am aware, you have to do this to both the front-end and back-end servers, although I have not personally applied this hotfix in an Exchange FE/BE scenario.
    Don’t forget the requirement for SP2 on Exchange as well, so again this would be on both Exchange servers.
    Good luck with this!

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