CRM 2011 Update rollup 3 released

Update rollup 3 is here, and contains lots of little fixes for things you may not even have known were wrong! Some of these are more important than others, but overall at this stage of the product lifecycle it is not surprising that many are things which simply had not been spotted during beta testing until people start to stress the system with real world use, and deploy in a much wider variety of complex environments.

Where to get it

The main information page is KB article 2547347 Update Rollup 3 for Dynamics CRM 2011, and the downloads can be found at download centre page 26912 CRM 2011 UR3 for servers and clients. The update will also be available via Windows Update and therefore also ready to deploy via WSUS on August 9th (or possibly 23rd, since both dates are shown on the KB page).

There are no prerequisites for UR3: you don’t already need to have UR1 or UR2 as this also contains everything that was fixed in those so it’s ready to roll out – what are you waiting for?*

Note that one of the fixes (see below) introduces a new setting in the organisation database which does nothing unless and until you supply a value.

* with the exception of one fix in UR2 which needs to be manually applied if applicable to you: KB 2535245 “You experience slow performance when you perform RetrieveMultiple queries on large datasets in Microsoft Dynamics CRM 2011”


Here are some of the issues which are fixed in UR3 which  I think you are most likely to notice in day to day work with fairly normal deployments:

  • The search results for system views in the Dynamics CRM 2011 client for Outlook are not compliant with the search results in the Microsoft Dynamics CRM web client.
  • Assume that you have a contact who has the Business Phone field populated. When you add a new phone call activity by using the ribbon from the Activities area, the Phone Number field is not populated in the phone call activity.
  • The Help files are updated.
  • Assume that you configure the Dynamics 2011 client for Outlook. You browse to the Account folder or the Contact folder. In this situation, you experience slow performance when ribbons and menus are rendered.
  • The Dynamics CRM 2011 client for Outlook initiates background send requests to the CRM server. This behaviour can cause high server load and decreased performance because these requests are not throttled. This fix throttles these background send requests.The Start Date field in the Fiscal Year Settings dialog box does not display the date that is converted according to the user time zone settings.
  • When you add a user in a multi-site domain, you experience slow performance after you click Save.
  • Assume that you enable auditing for the Contact entity. If you use a Microsoft Dynamics CRM 2011 Client for Outlook, an auditing log is displayed every 15 minutes or every time that the Outlook client is synchronized with Microsoft Dynamics CRM 2011.
  • When you export a static Microsoft Excel worksheet with non-English operating system settings, the Currency values are multiplied by 10,000.
  • If an organization starts many asynchronous operations, the Asynchronous Service allocates many resources to process those requests from the organization. In this situation, other organizations will have an increasing backlog of asynchronous operations. This fix introduces a new deployment setting, called AsyncSelectMaxItems, in the DeploymentProperties table. This setting limits the number of items that can be processed by a single organization at one time. By default, the value is not set. It can be set manually if you experience this issue.

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